Перегляд 2016 за темою "Customer Centric e- Government System"

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Development of the system of processing of citizens' appeals as a component of e-governance

Дітковська, М. Ю. (Чернігів: ЧНТУ, 2016)

The article focuses on the analysis of the development and improvement of work with appeals of citizens. The processes of handling correspondence in the regional state administration and the processes of improvement of ...